Buying

  • How do I place an order?

    Follow these easy steps:

    1. Go to our website www.avatarbank.com.
    2. There is a list of games on the left hand side.
    3. Select the game you play.
    4. Select the product you wish to purchase. (If you are going to be purchasing virtual currency from us, then you will need to select both the server and the faction before you will be able to choose the product. Afterwards you will be able to select the quantity simply by clicking on the “Add to the cart” button. Any other type of product can simply be added to the cart immediately though. There is also an additional option that will allow you to go directly to the checkout simply by choosing “check out now.”)
    5. Once you have added all of the items that you wish to purchase to your shopping cart, click on the “check out” button that is located beneath the shopping cart at the top, right hand corner of your web page.
    6. Now you will be able to see what is in your shopping cart. You can click on “check out” in order to reaffirm that these are the items that you wish to purchase. This will take you to another page where you will see your cart summary.
    7. Fill out the name of the character that you want these products to be delivered to. At this time you will also be able to choose your preferred delivery method and finally you will be able to select your payment method.
    8. Click on the “pay” button. This will direct you to the payment page of the service provider whom you choose to render payment through. Simply complete your payment now.

    Congratulations! You have now successfully placed an order with us.

  • What's quick buy?

    Quick buy is like a fast lane that we offer you to purchase the gold instantly. Within one click it ready to make your way to checkout page. What you need to do is just select game, server and quantity you like to purchase.

  • Why does my order need to be verified?

    We take our customer’s safety very seriously. For this reason we take all of the necessary precautions in order to ensure that abuse is kept to a minimum so that you won’t have anything to worry about when you shop with us.

  • Why are the currency prices continuously changing?

    We are continuously on the hunt for more reliable suppliers of MMORPG gold. However, price fluctuation is simply an inherent feature in the virtual currency market. This is due to the issues of supply and demand.

  • What payment methods are accepted?

    Currently we are only able to accept PayPal and credit cards via PayPal. In the near future we hope to also be able to accept MoneyBookers and credit cards.

  • What should I do if I make a mistake in my order?

    Regardless of the wrong information you input into our system, it can be fixed. You simply need to contact us so that the necessary corrections can be made right away.

  • What are “store credits?”

    Store credits can be bought and used instead of money. You can use whatever store credits you have in your account anytime you like. They can be used to pay for your entire purchase. As such, you can think of them just like money. So, yes, it is also refundable. This may leave you wondering what the point in having them is then. Well, they will make it easier and quicker for you at checkout. Refunds of store credits are also done instantly. This is why we highly recommend that you use them, especially if you plan to purchase MMORPG gold from us on a regular basis.

  • How can I get store credits?

    There are essentially two ways in which you can get store credits:
    1. Whenever you receive a refund it will be given to you in the form of store credits.
    2. You can purchase store credits from us simply by requesting the order form. (link to submit form )
    You can see how many store credits you currently have by looking at your “My Account” page.

  • How do I use store credit?

    As long as you have enough store credits available, you can use them alone to pay for your gold. However, if you don’t have enough store credits available you will need to use PayPal in order to pay for the difference.

  • Is there gold available?

    Yes, we have gold available. If you would like to make a specific inquiry, please contact one of our representatives.

  • Should I sign up to avatar bank's newsletter?

    Newsletter is another convenient way for you to stay in tune on what 's latest update. We will update the promotional campaign for special occasion. You could check this out through the newsletter.

Delivery

  • What delivery options are available?

    The delivery options that are available to you will depend upon the game, the product, the quantity and some circumstances. Most of the time you can choose between Face-To-Face delivery, In-Game Mail and Auction House trade. Before purchasing your products you will need to choose between these delivery methods. If you have further inquiries in regard to this subject, pleas contact us via email or live chat.

  • How long will it take for me to receive my gold?

    We do our best to make the delivery time as short as possible. Our goal is to complete your delivery within 72 hours. However, this time will vary greatly depending upon the readiness of our inventory and circumstantial factors (i.e. game server traffic, order volume) as well.

  • How can I change my preferred delivery time?

    In order to change your delivery time you will need to login to you account and click on the “my account” tab. Here you will be able to choose the “change my delivery time” page. This is where you will edit the information.

  • Why am I unable to track my order?

    You will need to login in order to track your order. Once you are logged in, you will have to insert the tracking code.

  • What does the “I’m ready” button do?

    This is your way of telling us when you are ready to trade the gold. Whenever you receive an email stating that the gold is ready, this button will appear along with your tracking details. To use this button you will need to login and insert your order tracking code. You will then be able to see your order’s details and the green “I’m ready” button. Click on this button so that we know that you are ready to trade. At this point you will need to tell us how many hours you plan to be online for. Once all of this information is completed and submitted our staff will get in touch with you.

  • What should I do if I’m asked to return the gold ingame?

    Never ever trade back the gold under any circumstances. If you are asked to return the gold after you receive it, you should assume that you are being scammed. Make sure to report this to us immediately. The only time that you should ever return the gold is if you confirm this with one of our staff members outside of the game. This is a warning that you should take seriously. Please also note that we are not responsible for your loss of gold do to third parties’ fraudulent methods.

  • What should I do if someone claiming to be Avatar Bank asks for my account login information?

    Please note that we do not have a policy of asking for or keeping our customers’ login information. If you are ever approached in the game or via an email with this type of a message, please make sure to report it to us immediately. There are definitely some scammers out there but we are not responsible for the loss of your account or anything in your account because of fraud committed by a third party.

Selling currency

  • How can I sell you gold?

    While you already know that you can purchase gold from us, did you know that you can also sell us your gold? This is a great way to make money from your favorite MMORPG. Please email us for details on this opportunity and what options we currently have available.

Business Partnership

  • What business opportunities are available?

    We are constantly seeking to establish mutual beneficial co-ops with our users. If you would like to explore an opportunity with us, please don’t hesitate to email us.

Can't find your answers here?

Feel free to contact us.